Help Center

Refund Policy Overview

At DIGJU.com, we strive to provide the highest quality web development services. However, we understand that there may be instances where a refund is necessary. Our refund policy is designed to be fair and transparent to ensure customer satisfaction.

Eligibility for Refunds

Refunds are eligible under the following conditions:

• The project has not been completed as per the agreed timeline and delayed more than 30 days.
• The deliverables do not meet the agreed specifications as outlined in the SOW Document.
• Mutual agreement between DIGJU.com and the client for discontinuation of services.
• Refund requests should be raised before the developer initiates the work.
• We offer refunds only if the service we offered violates our terms and conditions and the commitments given.
• Refunds are not applicable if the client requests a refund for out-of-scope requirements. Additionally, if the project is delayed due to the client raising irrelevant queries, refunds will not be granted.

Refund Request Process

To request a refund, please follow these steps:

1. Submit a written request via email to our support team at support@digju.com.
2. Provide your project details, including the Project number and reasons for the refund request.
3. Our team will review your request within 14 business days and provide a response.

Partial Refund Conditions

Partial refunds may be granted in the following scenarios:

• If a project is partially completed and the client decides to terminate the agreement.
• If the client is dissatisfied with a portion of the services provided, subject to review and approval by DIGJU.com.

Non-Refundable Services

Certain services are non-refundable:

• Custom development services once the project has commenced.
• Domain registration and hosting fees.
• Third-party services or products purchased on behalf of the client.

Refund Processing Time

Once a refund is approved, it will be processed within 14 business days. The amount will be credited back to the original payment method used by the client.

Changes to the Refund Policy

DIGJU.com reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Clients are encouraged to review the refund policy periodically.

Customer Support for Refunds

For any questions or assistance regarding our refund policy, please contact our customer support team:

• Email: refunds@digju.com

Refund Policy Exceptions

Exceptions to our refund policy include:

• Projects delayed due to the client’s failure to provide necessary information or approvals.
• Refund requests made after the completion and delivery of the project.
• Any other conditions specified in the project agreement.
• We do not provide refunds in cases where termination occurs due to the client’s unprofessional conduct or misbehavior.

Dispute Resolution for Refunds

In case of any disputes regarding refunds, we encourage clients to contact our dispute resolution team. We are committed to resolving any issues amicably and in the best interest of both parties.